Refund policy

Return & Refund Policy

Last updated: February 18, 2026

This Return & Refund Policy applies to purchases made from IRONNATION ("Company", "we", "us", or "our") through our website. Our registered business address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

This policy is designed to comply with the UK Consumer Contracts Regulations 2013 and other applicable consumer protection laws.

1. 14-Day Right to Cancel (UK & EU Customers)

If you are a consumer in the United Kingdom or European Union, you have the legal right to cancel your order within 14 days without giving any reason.

The cancellation period expires 14 days after the day you (or a third party indicated by you) receive the goods.

To exercise your right to cancel, you must inform us of your decision by a clear statement via email at: ironnation@gmail.com.

2. Return Conditions for Physical Products

To be eligible for a return, items must:

  • Be unused and in the same condition that you received them

  • Be in the original packaging

  • Include proof of purchase (receipt or order number)

You must send the goods back within 14 days of informing us of your cancellation.

Customers are responsible for return shipping costs. We do not reimburse return postage unless the item is faulty, damaged, or incorrect.

We recommend using a trackable shipping service. We are not responsible for items lost or damaged during return transit.

3. Non‑Returnable Items

The following items cannot be returned unless faulty:

  • Personalized or custom-made products

  • Perishable goods

  • Sealed goods that are not suitable for return for health or hygiene reasons once unsealed

  • Gift cards

  • Downloadable software or digital products once accessed or downloaded

4. Digital Products

By purchasing digital products, you agree that delivery begins immediately after purchase and acknowledge that you lose your 14‑day cancellation right once the download or access has started, in accordance with UK consumer law.

Digital products are non-refundable once delivered unless they are defective or not as described.

5. Faulty, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at ironnation@gmail.com with photos and details.

In such cases, we will cover return shipping costs and offer a replacement or full refund in accordance with your legal rights.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days.

Original shipping costs are non-refundable unless the return is due to our error or a faulty item.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your credit card company or payment provider

  3. Contact your bank

If you have done all of the above and still have not received your refund, contact us at ironnation@gmail.com.

8. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item.

9. Contact Information

For return requests or questions about this policy, contact us at:

IRONNATION 71-75 Shelton Street Covent Garden London WC2H 9JQ United Kingdom Email: ironnation@gmail.com

This policy is provided for general informational purposes and should be reviewed by a qualified legal professional to ensure compliance with laws applicable to your specific business operations.